As an information professional, do you find you are constantly trying to prove your worth to your organisation? Many of us have learned to collect and aggregate statistics about our products and services, but what is the quality of service and value add we offer to our customers and our organisations?  As librarians we need to be able to effectively demonstrate the impact we have on our clients.  Not just how busy we are but where and how we make a difference.

Come along on the 4th of February 2011 when I will be conducting a 1 day course on How to evaluate your library and information service using narrative techniques.  The course will be run in Sydney after the Information Online Conference which is being held at the Sydney Conference & Exhibition Centre.

I have been conducting this course in the USA at the Special Libraries Association Conference for the last 2 years with fantastic feedback.  If you are interested you can download an Evaluating information services using narrative techniques flyer and a Registration form.

I have also co-authored a paper on this technique which was published in in Information Outlook in February 2010.  There is a version of the paper freely available (without diagrams) here.

I would love to see you there

Nerida

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