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What skills, competencies and experiences do you think you need to be successful?

In June 2010 at the Annual SLA conference in New Orleans, Karen Huffman put together this wonderful set of interviews with the KM Division members – and included the wonderful Patrick Lambe who was at SLA as one of the KM Division spotlight speakers.  It is interesting to note the variety of skills we all thought were needed to be effective in the KM world.

I appear very briefly in this one :

As an information professional, do you find you are constantly trying to prove your worth to your organisation? Many of us have learned to collect and aggregate statistics about our products and services, but what is the quality of service and value add we offer to our customers and our organisations?  As librarians we need to be able to effectively demonstrate the impact we have on our clients.  Not just how busy we are but where and how we make a difference.

Come along on the 4th of February 2011 when I will be conducting a 1 day course on How to evaluate your library and information service using narrative techniques.  The course will be run in Sydney after the Information Online Conference which is being held at the Sydney Conference & Exhibition Centre.

I have been conducting this course in the USA at the Special Libraries Association Conference for the last 2 years with fantastic feedback.  If you are interested you can download an Evaluating information services using narrative techniques flyer and a Registration form.

I have also co-authored a paper on this technique which was published in in Information Outlook in February 2010.  There is a version of the paper freely available (without diagrams) here.

I would love to see you there

Nerida

I have spent the past week in New Orleans at the annual Special Libraries Association (SLA) conference. This year, although the number were down a little, the program was fantastic. This is especially true of the Knowledge Management (KM) Division and the International Caucus sessions which I try very hard not to miss.


The KM Division was lucky to engage Patrick Lambe of Straits Knowledge as our keynote speaker. Patrick’s presentation on Knowledge Continuity and Opportunities was a great hit with the audience. Unfortunately I was chairing the International Caucus session and had to miss this one. However, the International Caucus session speakers were Dr Geoff Walton from the UK and Dr Harish Chandra from India – both of whom presented excellent papers on the theme Information Services in Transition : a global debate.

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