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Following on from the very successful Stakeholder Engagement and Evaluation workshop Graham Durant-Law and I ran in Melbourne as part of the actKM Annual Conference in October 2011, we are pleased to be delivering a further refined and updated version of this one-day workshop on the 14th of February 2012 in Canberra.

We all know intuitively that engaging positively with stakeholders makes a huge difference to the outcomes of any project, program, new policy initiative or its implementation.  If we get it right the results speak for themselves.  However, so often we get it wrong and the effort involved in retrieving a poor relationship can seriously detract from the effort involved in getting our core work done.

This workshop/seminar will take you through the processes of:

  • identifying your key stakeholders from the often large number of potential stakeholders,
  • how to engage those key stakeholders effectively using a number of narrative techniques,
  • how to identify the relationships that may be at ‘risk’, and
  • how to evaluate the results of effective stakeholder engagement in order to demonstrate ‘return on investment’ of positive relationships.

The seminar/workshop is aimed at middle managers who are responsible for stakeholder engagement and its evaluation.

Full details of the workshop can be found on Graham Durant-Law’s blog site where you will also find links to our registration site.

Graham Durant-Law and I will be conducting a 1 day workshop as part of the actKM conference in Melbourne, 10-12 October 2011.  This is the first time we have run this particular workshop and it draws upon a number of previous shorter workshops we have conducted separately. As such it is available at a bargain basement cost of $200.00 for the day (and this includes morning and afternoon teas as well as lunch).

We all have various needs for effective stakeholder or client engagement.  If you get it wrong it can be disastrous and take a lot of effort to retrieve the relationship.  If you get it right the results can be spectacular.

Graham and I will be taking you through a number of stakeholder engagement techniques (including how to identify your stakeholders) with a bit of theory as well as experiential sessions. In the afternoon we will take a look at how you monitor and evaluate the effectiveness of those techniques.

The hypothetical for the day will be:

Your local community has been granted $10m over 3 years to address teenage delinquency and drug and alcohol problems. We need to identify in broad terms: the desired program outcomes; the projects to satisfy the outcomes; the likely key stakeholders for the program and each project; and how we will monitor and evaluate the effectiveness of the program and each project.

The workshop will be held at RMIT on the 12th of October 2011. You can register for both the actKM conference and our workshop here http://actkm2011.eventbrite.com/

As an information professional, do you find you are constantly trying to prove your worth to your organisation? Many of us have learned to collect and aggregate statistics about our products and services, but what is the quality of service and value add we offer to our customers and our organisations?  As librarians we need to be able to effectively demonstrate the impact we have on our clients.  Not just how busy we are but where and how we make a difference.

Come along on the 4th of February 2011 when I will be conducting a 1 day course on How to evaluate your library and information service using narrative techniques.  The course will be run in Sydney after the Information Online Conference which is being held at the Sydney Conference & Exhibition Centre.

I have been conducting this course in the USA at the Special Libraries Association Conference for the last 2 years with fantastic feedback.  If you are interested you can download an Evaluating information services using narrative techniques flyer and a Registration form.

I have also co-authored a paper on this technique which was published in in Information Outlook in February 2010.  There is a version of the paper freely available (without diagrams) here.

I would love to see you there

Nerida

I have spent the past week in New Orleans at the annual Special Libraries Association (SLA) conference. This year, although the number were down a little, the program was fantastic. This is especially true of the Knowledge Management (KM) Division and the International Caucus sessions which I try very hard not to miss.


The KM Division was lucky to engage Patrick Lambe of Straits Knowledge as our keynote speaker. Patrick’s presentation on Knowledge Continuity and Opportunities was a great hit with the audience. Unfortunately I was chairing the International Caucus session and had to miss this one. However, the International Caucus session speakers were Dr Geoff Walton from the UK and Dr Harish Chandra from India – both of whom presented excellent papers on the theme Information Services in Transition : a global debate.

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