For the last 20 months I have been working with the Australian River Restoration Centre which took over some of the Knowledge for Regional NRM Program projects I worked on at Land & Water Australia (LWA) to maintain their legacy after LWA closed down.
At the ARRC we are now very privileged to be facilitating the Sharing Water Knowledge Forum which is being held in Albury in regional NSW.  This event is not your usual talking heads conference and will be a series of workshops and interactive sessions designed to facilitate knowledge sharing around the following themes:

  • Climate change, water impacts and adaptation,
  • Water planning and markets
  • Indigenous knowledge and cultural flows
  • Science communication and storytelling,
  • Groundwater and surface water interactions,
  • Managing environmental water
  • Catchment scale processes
  • Innovation and creativity

The National Water Commission, Murray–Darling Basin Authority, CSIRO Water for a Healthy Country Flagship and eWater CRC are combining their best researchers and practitioners to provide participants with the opportunity to choose from these eight different topics.

In addition to the workshops will be excellent keynote presenters, with Dr Matthew Colloff and Ash Donaldson challenging us with new research and thinking in water science and knowledge management.

To find out more go to the Forum site.

To everyone in my network I would like to wish you a very Merry Christmas (or any other festival you might be celebrating at this time of year) and a fantastic New Year. May 2011 see all your dreams come true.
I am embedding a funny little clip on what the first Christmas may have looked like in 2010.

If you have ever wanted to know more about taxonomies or wondered how you could better explain taxonomies to your colleagues this is the workshop for you.

Patrick Lambe is amazing.  I heard him present in New Orleans in June at the Special Libraries Conference and he had the audience completely spellbound – and yes he was talking about taxonomies.

We are lucky enough to have him visiting Australia in March 2011 when he will be running a 2 day workshop in Sydney.

Full details of the workshop are on Matt Moore’s website.  Also, it is such a bargain – $900 for a 2 day workshop of this quality is fantastic value.

What skills, competencies and experiences do you think you need to be successful?

In June 2010 at the Annual SLA conference in New Orleans, Karen Huffman put together this wonderful set of interviews with the KM Division members – and included the wonderful Patrick Lambe who was at SLA as one of the KM Division spotlight speakers.  It is interesting to note the variety of skills we all thought were needed to be effective in the KM world.

I appear very briefly in this one :

As an information professional, do you find you are constantly trying to prove your worth to your organisation? Many of us have learned to collect and aggregate statistics about our products and services, but what is the quality of service and value add we offer to our customers and our organisations?  As librarians we need to be able to effectively demonstrate the impact we have on our clients.  Not just how busy we are but where and how we make a difference.

Come along on the 4th of February 2011 when I will be conducting a 1 day course on How to evaluate your library and information service using narrative techniques.  The course will be run in Sydney after the Information Online Conference which is being held at the Sydney Conference & Exhibition Centre.

I have been conducting this course in the USA at the Special Libraries Association Conference for the last 2 years with fantastic feedback.  If you are interested you can download an Evaluating information services using narrative techniques flyer and a Registration form.

I have also co-authored a paper on this technique which was published in in Information Outlook in February 2010.  There is a version of the paper freely available (without diagrams) here.

I would love to see you there


I can’t believe how quickly the annual actKM conference has come around again.  This is always my favourite conference every year in the knowledge management field.  I love the combination of a couple of speaking heads (not too many – just enough so the more conventional managers can see the traditional value of the conference) and the interactive sessions where you get to do and learn.  Over the years I have learnt so much from this conference that I use in my own workshops and presentations.  I love the challenging facts and figures as well as the new techniques and ideas.

It is also such good value with a price tag of $690.00 per person which includes 2 days of brilliant conference and the conference dinner – which this year will be held at Teatro Vivaldi on the ANU Campus.

The program is once again stimulating and different – for full details go to the conference website.  We  have also been fortunate enough to have David Gurteen back with us this year presenting on  Positive Deviance and KM.

After the conference on Wednesday the 20th of October, the Australian River Restoration Centre consultants (Siwan Lovett, myself and Matt Moore) will be conducting a 1 day workshop on Connecting Through Conversation : Narrative Techniques for Organisational Knowledge Sharing.  This one day workshop is designed to introduce participants to some knowledge sharing techniques which won’t break the bank and are simple to implement in your organisation. This one day workshop will only cost you $395.00 – can you afford to miss it?

We would love to see you there – or we can design the course for your location as well.


I am starting to get quite excited as I am off to the Origins Asia Pacific Conference in Singapore and have also been asked to present.  I had already planned to attend as the topic is dear to my heart.  However, the invitation to present is even more exciting.

My current work with the Australian River Restoration Centre and previous work with both Land & Water Australia and Families, Housing, Community Services and Indigenous Affairs allowed me to explore the concept of business narrative for evaluation as well as using narrative techniques to drill down into what was really happening in organisations.  I cannot imagine not using narrative on a regular basis in my work in the future.

Some of the best sites I have found in the last few weeks include Telling Science Stories on the American Geophysical Union web site and this in turn led me to the work of Randy Olson.  Randy is a marine scientist turned film maker and his short films and documentaries are just brilliant when it comes to using story to get across the message about science and the environment. His blog site the Benshi is not just entertaining but really gets some important environmental messages across.  My favourite is number 63 – a mockumentary about the life of a plastic bag.

When I return from the Origins Asia Pacific conference I will update this entry – I am sure I will have masses to talk about on my return.

I just had to post this TED talk by Sir Ken Robinson as it resonated with one of the main things I have always told my daughters. If you love what you do in life it won’t be work – it will be fun.  Make sure what you choose to do is something you love.  Don’t let anyone else choose your future for you.

I have spent the past week in New Orleans at the annual Special Libraries Association (SLA) conference. This year, although the number were down a little, the program was fantastic. This is especially true of the Knowledge Management (KM) Division and the International Caucus sessions which I try very hard not to miss.

The KM Division was lucky to engage Patrick Lambe of Straits Knowledge as our keynote speaker. Patrick’s presentation on Knowledge Continuity and Opportunities was a great hit with the audience. Unfortunately I was chairing the International Caucus session and had to miss this one. However, the International Caucus session speakers were Dr Geoff Walton from the UK and Dr Harish Chandra from India – both of whom presented excellent papers on the theme Information Services in Transition : a global debate.

Read the rest of this entry »

I thought it was time I completed this posting – after all I started it in August 2009…

What is HartKnowledge or ‘heart knowledge’?

Head knowledge is good, but heart knowledge is indispensable. The training of the hands and feet must be added to make a rounded education. We must all learn these days to become spiritual pioneers if we would save the world from chaos”. E.V Hammond

I first heard of the concept as a native American philosophy which referred to the heart as the main driver for our existence and the most important aspect of our knowledge. I read about this through the Lifelong Learning Online – the Lewis & Clark Rediscovery Project which gives the most wonderful description of heart knowledge.

Since then I have made some interesting cross cultural discoveries. Read the rest of this entry »

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